What to expect during your first consultation
After checking in at the front desk, a veterinary technician will obtain information about your pet to assist our oncologist. The technician will also obtain your pet’s weight, temperature, pulse, and respiratory rate.
The oncologist will then review information sent by your veterinarian, examine your pet, and provide you with information about your pet’s condition and treatment options. Our oncologist will answer any questions regarding your pet’s medical condition and treatment plans and will provide you a written cost estimate.
Some procedures may need to be scheduled on a different day other than the initial consultation, depending on the nature of the procedure and the oncologist’s schedule. We will work diligently with you to try to schedule your pet’s procedure so that it is as convenient for you as possible.
NOTE: New patient consultations generally take 60 minutes and are scheduled at various times throughout the day. Please arrive a few minutes prior to your appointment in order to fill out our new patient information forms.
We also request that you supply records from your veterinarian along with any x-rays, ultrasounds, CTs, MRIs, and blood test results. Your veterinarian should also fill out a REFERRAL FORM prior to your consultation or FILL OUT THE FORM ONLINE.
At the end of your visit with us you should have the answer to the following questions:
- What is the natural behavior of this disease if no treatment is pursued?
- What treatment options will alter the natural behavior of this disease and how effective are they?
- What are the potential side effects associated with the treatment options?
- What time commitment is required to implement these treatment options?
- What financial commitment is required to complete these treatment options?
There is never a right or wrong treatment choice, as no one has a crystal ball to see into the future and everyone’s biases and concerns are different. We promise to provide you with as much information as is possible to help you choose the best decision for you and your pet. Whatever that decision is, we will support you in every possible way.
What should I bring to the consultation?
Please bring medical records, radiographs, ultrasound reports, CT images and reports, MRI images and reports, and copies of lab test results with you to your appointment, unless they have been already sent to our office. Be sure to bring any medication that your pet is taking. If your pet has not had any diagnostics performed, these may be recommended by the oncologist. These diagnostics may be performed the same day or you may need to bring your pet back on a different day.
We offer many flexible options for payment. For your convenience, we accept Visa, MasterCard, American Express, and Discover credit cards.
Due to the significant investment in time and materials, we require a deposit of 60% of the estimate at the time your pet is admitted. Payment in full is required at the time of hospital discharge.
In order to assist with these unplanned financial expenditures, convenient financing is available in many cases through CareCredit. CareCredit is an independent financing company that offers a revolving credit line for veterinary and human healthcare expenditures, and they offer a variety of payment options.